Privacy Policy

Last Updated
10/14/2024

Scend Inc. ("Scend," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access and use our website at https://scend.ai/ (the “Website”) and any related products, services, or applications provided by Scend (collectively, the “Services”).

By accessing or using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Services.

1. Information We Collect

We collect information about you directly from you, automatically as you use our Services, and from third-party sources. The types of information we may collect include:

a) Information You Provide to Us

When you use our Services or contact us, you may provide us with certain information, including:

  • Personal Information: This may include your name, email address, phone number, job title, company name, and any other information you provide when you create an account, contact us, or subscribe to our newsletters.
  • Account Information: If you create an account with us, we may collect login credentials (such as your username and password) and other profile details.
  • Payment Information: If you purchase a subscription or other paid services, we may collect payment details, such as credit card numbers or billing information, through our third-party payment processor.

b) Information Collected Automatically

When you access or use our Services, we may automatically collect certain information, including:

  • Device and Usage Information: We may collect information about the device you use to access the Services, such as your IP address, browser type, operating system, referring URLs, and access times.
  • Cookies and Tracking Technologies: We may use cookies, web beacons, and similar tracking technologies to collect information about your use of our Services. This information helps us understand your behavior and improve our Services. You can manage your cookie preferences by adjusting your browser settings.

c) Information from Third Parties

We may obtain information about you from third parties, such as public databases, joint marketing partners, social media platforms, or other third-party sources.

2. How We Use Your Information

We use the information we collect about you for various purposes, including:

  • Providing and Improving the Services: To provide, maintain, and improve our Services, including developing new features and functionalities.
  • Personalizing Your Experience: To customize the content and information we deliver to you, such as by tailoring our offerings to your preferences.
  • Communicating with You: To respond to your inquiries, send you administrative and account-related messages, and provide customer support.
  • Marketing and Promotional Purposes: With your consent, we may use your information to send you promotional communications about our Services and offerings. You can opt out of receiving these communications at any time.
  • Processing Transactions: To process payments and fulfill any orders you make through the Services.
  • Legal Compliance and Protection: To comply with applicable laws, regulations, and legal processes, and to protect our rights, privacy, safety, or property and that of others.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf, such as hosting providers, payment processors, analytics companies, and marketing service providers.
  • Affiliates and Business Partners: We may share your information with our affiliates or business partners, subject to this Privacy Policy.
  • Legal Obligations: We may disclose your information to comply with applicable legal obligations, such as in response to subpoenas, court orders, or other legal processes.
  • Protection of Rights: We may disclose your information if we believe it is necessary to protect the rights, property, or safety of Scend, our customers, or others, or to enforce our agreements or policies.
  • Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, financing, or sale of all or a portion of our business, your information may be shared or transferred as part of the transaction.

4. Your Privacy Choices

You have several options regarding your privacy:

  • Accessing and Updating Your Information: You can access, update, or correct your account information at any time by logging into your account or contacting us.
  • Opting Out of Marketing Communications: You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us at support@scend.ai.
  • Cookie Management: You can adjust your browser settings to refuse or delete cookies. However, some features of the Services may not function properly if you disable cookies.

5. Data Security

We use reasonable security measures to protect the confidentiality and integrity of your personal information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your personal information for as long as necessary to provide the Services to you and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under the age of 13, we will delete such information promptly.

8. International Data Transfers

Scend is based in the United States, and the information we collect is governed by U.S. law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using the Services, you consent to such transfer, storage, and processing.

9. Your Rights (for EEA Residents)

If you are located in the European Economic Area (EEA), you have certain rights regarding your personal information under the General Data Protection Regulation (GDPR), including:

  • The right to access your personal information.
  • The right to correct inaccurate or incomplete information.
  • The right to request deletion of your personal information.
  • The right to restrict or object to the processing of your personal information.
  • The right to data portability.

To exercise these rights, please contact us at support@scend.ai. We will respond to your request in accordance with applicable laws.

10. California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) may provide you with additional rights regarding your personal information. These rights include:

  • The right to know what personal information we collect, use, and disclose.
  • The right to request deletion of your personal information.
  • The right to opt out of the sale of your personal information, if applicable.

To exercise your CCPA rights, please contact us at support@scend.ai or visit the “Do Not Sell My Personal Information” section of our Website, if applicable.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. When we update the Privacy Policy, we will revise the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Scend Inc.
22 Vanderbilt Ave., New York, NY 10001
Email: support@scend.ai

Acknowledgment

By using the Services, you acknowledge that you have read and understood this Privacy Policy, and agree to its terms.